Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information when you create an account
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Content: Videos, images, text, audio files, and other content you upload or create using our services
• Communication Data: Messages, feedback, and correspondence when you contact our support team

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Usage Data: How you interact with our platform, features used, time spent, and pages visited
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)
• Log Data: Server logs, error reports, and performance data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our AI video generation services
• Account Management: To create and manage your account, process transactions, and send service-related communications
• Content Processing: To process, generate, and deliver videos and other content you create
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send promotional communications (with your consent) and personalize your experience
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, payment processing, analytics)
• AI Technology Partners: With AI service providers (e.g., OpenAI, ElevenLabs) to process your content and generate videos
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• Consent: When you explicitly consent to sharing your information
• Protection of Rights: To protect our rights, property, safety, or that of our users

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit and encryption at rest for sensitive data
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security audits and vulnerability assessments
• Data Backup: Regular backups and disaster recovery procedures
• Employee Training: Security awareness training for all employees

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@forgereel.com.

6. GDPR Compliance

ForgeReel is fully compliant with the General Data Protection Regulation (GDPR). We:

• Process personal data lawfully, fairly, and transparently
• Collect data only for specified, explicit, and legitimate purposes
• Minimize data collection to what is necessary
• Ensure data accuracy and keep it up to date
• Retain data only for as long as necessary
• Implement appropriate technical and organizational measures to protect data

Our Data Protection Officer can be reached at dpo@forgereel.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: